Uplifting Service with Ron Kaufman - Second Half

The CX Goalkeeper had the great opportunity to interview RON KAUFMANRon's LinkedIn Headline:New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote SpeakerThis discussion was split in 2 episodes. On April 4th, the first episode went liveHighlights:00:00 Service Process & Service Perception6:11 Measurement of service quality9:35 The future of service ("A customer is anyone who is not me")13:30 Book suggestion15:50 Contact details17:20 Ron's Golden Nugget... and much moreRon's Contact Details:* https://www.ronkaufman.com* https://www.linkedin.com/in/ronkaufman/* https://www.youtube.com/user/ronkaufmanThank you, Ron!more information: www.cxgoalkeeper.com/RonKaufman2First episode: www.cxgoalkeeper.com/RonKaufman1#cxgoalkeeper #customerexperience #podcast #leadership #service #care

Om Podcasten

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose