Value for Customers with Maxie Schmidt

The CX Goalkeeper had the great opportunity to interview Maxie SchmidtLinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience ProfessionalsHighlights:00:00 Game Start00:39 Maxie's Introduction03:20 Maxie's Values04:30 The broader CX landscape (Value,07:28 Value for Customers12:45 Different Value perception14:37 How to measure the value created16:52 How can we maximize the value for customers?22:14 Best in class examples24:38 additional best in class example related to customers' needs26:40 What we are discussing in 10 years from now about CX28:45 Maxie's Book Suggestion30:30 Maxie's Contact Details31:08 Maxie's Golden Nuggetand much more on www.cxgoalkeeper.com/MaxieSchimidtMaxie's Contact Details:https://www.linkedin.com/in/maxieschmidt/m schmidt at forrester dot comThank you, Maxie!#cxgoalkeeper #customerexperience #podcast #leadership#forrester #value

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose