What changed and what did not change in CX with Rick Denton

The CX Goalkeeper had the great opportunity to interview Rick DentonLinkedIn Headline: Customer Experience Transformation | 🎤Podcast Host - CX Passport🎧 | Keynote Speaker | I believe the best meals are served outside & require a passportHighlights:00:00 Game Start00:30 Rick's introduction03:00 Rick's Values05:40 What is changing and what is not changing in CX08:25 Total Voice of Customers17:40 Your Frontline knows your customers better than you21:25 The COVID excuse24:20 The Future of CX in 10 years28:14 Book Suggestion29:40 Contact details30:40 Rick Golden Nuggetand more on: www.cxgoalkeeper.com/RickDentonRick's Contact Details:https://www.linkedin.com/in/rickdenton/https://www.ex4cx.comwww.totalvoc.comwww.cxpassport.comThank you, Rick.#cxgoalkeeper #customerexperience #podcast #leadership #cxpassport #totalvoc

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose