Customer Experience Radio Welcomes: John Hightower with Arch + Tower

Arch + Tower has served firms across various industries and sizes, notably Chick-fil-A and alongside the Founder of the Ritz-Carlton – Horst Schulze. In 2019, Arch + Tower was acquired by Frazier & Deeter, a nationally ranked accounting firm, with offices across the United States and a budding footprint in the United Kingdom. John has [...]

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Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.