“What gets measured and mapped gets managed; a framework for improving customer experiences”
Naeem Arif, CX enabler and business transformation consultant, speaks to Alec Dalton, the Customer Experience & Quality Management Expert. Naeem can be found here: Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/ Alex can be found here: LinkedIn - https://www.linkedin.com/in/alecndalton/