Ep 03: Remaining on Top of Customer Service Post-Pandemic with Francesca Rea
Welcome to Episode 3 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Francesca Rea, the hugely experienced operational leader throughout many companies - and currently Director of Customer Service and Service Delivery at NewDay. We hear about her broad history of improving companies and remaining on top of multiple customer service channels. Francesca also explains what is going to be important in a post-pandemic landscape and why putting time pressure on custom...