EP 04: Taking Customer Service from Good to Great with Bryan Horn

Welcome to Episode 4 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Bryan Horn, the founder of CX Solutions. Bryan gives a fascinating insight to how his experience with homelessness helped shape an entire outlook of customer service based around empathy. He gives some wonderful examples of companies which strive to improve - such as Disney and Ritz-Carlton - and tells us how these can be applied to any business, front-facing or not. ------ You can find Bryan...

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Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.