EP 06: Inner Workings of an Award Winning Customer Relationship Manager with Carol Burgess

Welcome to Episode 6 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Carol Burgess, the Head of Service Management at Alphabet GB. Carol gives a fascinating glimpse into the inner workings of a leading Business Mobility corporation; the ways in which Next Issue Avoidance can proactively keep you two steps ahead; and how empathy has become a truly transformative way to actively listen to customers. ------ You can find Carol online at: https://www.linkedin.com/in...

Om Podcasten

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.