EP 07: Bringing The Voice of your Customers into your Boardroom and Working Practices with Elaine Lee
Welcome to Episode 7 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Elaine Lee, the co-founder of ReynoldsBusbyLee. Elaine gives a vital link from the customer directly into the boardroom. Often, honest feedback never reaches the top of a company - Elaine explains how it can help change the entire culture into a more customer-centric one. This can ultimately change the fortunes of misfiring business, as well as giving a better experience to the customer. -----...