EP 25: Understanding Customer Experience and Why It Should Be Kept Simple with Merete Medle
Welcome to Episode 25 of The Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Customer Experience Leader, Merete Medle. Merete is the Customer Experience Director of Foodback and has vast experience within the field. We hear her talk about the importance of CX being kept simple and not neglecting the basics; why diversity will only continue to grow in importance, despite the present challenges; what her early experiences as a DJ taught her; and why customer service sh...