EP 52: Three Key Things That Will Drive Improvement Onward and Upwards with Jimmy Hosang

Welcome to Episode 52 of The Customer Service Gold Dust Podcast. In this episode, Gavin is once again joined by Jimmy Hosang. Jimmy is the CEO of TMAC - The Modular Analytics Company. We hear him discuss how scripts are making a return - in combination with artificial intelligence; the statistics behind how agents are actually relying on their own "scripts"; and the three keys things that will drive improvement onward and upwards. ------ You can find Jimmy online at: LinkedIn Website...

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Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.