EP 69: Cruising Through Customer Service with Al Hughes
Welcome to Episode 69 of the Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Al Hughes. Al is a Head of Contact Centre & Contact Centre Leader. We hear him talk about why he's so passionate about the industry and where he developed his deep love for customer service; share examples of what leadership should - and shouldn't - look like in contact centres; and highlight a particular moment when his team took the initiative to make him immensely proud. ------ You ca...