102: Fireside with Ash Rhodes

Send us a textSpecials: Fireside 1Our new Customer Support Leaders Fireside series kicks off this week! In these sessions, guests bring their own topics for a more relaxed, longer chat. First up is Ash Rhodes, brings his own topic, AND his own fireside! Here we are, talking about losing key contributors in his team.Support the show

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.