107: Panel: Metrics 2.0

Send us a text Specials: Panel 9 Five leaders join me to talk about the evolution of metrics in Support - which I’m whimsically calling Metrics 2.0. Welcome to Antonio King, who joins me for the first time. Watch out for him later in the series. Support the show

Om Podcasten

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.