167: Slack Support with Fletcher Richman

Send us a textWeek 53: Slack SupportFletcher Richman joins me to talk about 'decreasing the distance' to your customers with Slack, and how it gives support some personality.Fletcher was the CEO & Cofounder of Halp, acquired by Atlassian (NASDAQ:$TEAM) in May 2020. He is currently a Sr. Manager, Product for Halp at Atlassian. Fletcher received a Bachelor of Science in Electrical & Computer Engineering, Cum Laude, from The University of Colorado. As a student, Fletcher co-founded...

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.