180: Fireside with Valentina Thoerner

Send us a textSpecials: Fireside 16Valentina Thoerner is a Empress in the support world, and, having moved from a support lead role at Automattic, now heads up Product at Klaus. Her official title is "Empress of Product", hence the tiara (though she assures me the truth is the other way round). She describes herself thus: “At Klaus, I am the Empress of Product, moonlighting as Guardian of Remote. I am fascinated by the intersection between Product Strategy and Customer Conversation and h...

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.