191: The Perfect Support Email with Ethan Walfish

Send us a textWeek 66 Topic: The Perfect Support EmailEthan Walfish is a former panelist (take a listen to our discussion on Support Leadership 2.0 back in episode 105), and joins me today to discuss that most convenient and most misused communication - email! How do we approach getting this ‘just right’. Ethan believes there are 6 distinct elements to the perfect email, and takes me through them step-by-step.Support the show

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.