199: Managing Change with Josh Magsam

Send us a text Week 67 Topic: Managing Change Josh talks about thee easy bits and the challenges in dealing with any change, and how sometimes, the key is in a team that trusts and supports each other. Support the show

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.