203: Fireside with Hannah Steiman

Send us a text Specials: Fireside 19 Hannah Steiman, from Peak Support, joins me today, to talk about how we even begin to consider finding the right outsourcing partner in support, and how we overcome the fear of what might be a strange new world for many fast-growing teams out there. Hannah Steiman is Chief Operating Officer of Peak Support, which provides exceptional customer service outsourcing to high-growth companies. Hannah oversees sales, marketing, HR, and administration for the ...

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.