208: Fireside with Doug Akers

Send us a text Specials: Fireside 24 Doug and I talked quite some time ago about “All-Hands Support”, which becomes a mini fireside episode today. We talk about the type of industries where this is an appropriate paradigm, and when and how it might be useful. Support the show

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.