237: Fireside with Sophie Heller

Send us a text Specials: Fireside 37 Sophie Heller joins me from Outschool, which, as you might expect, experienced serious hypergrowth in the wake of COVID-19! Sophie explores how those first days and months unfolded, and reflects on her feelings about the experience now. Support the show

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.