251: Support Data with Matt Dale

Send us a text Matt Dale: Support Data Matt Dale joins me today to talk about Support Data: when to get started (clue: now!), and how to make it understandable - and therefore useful - for the rest of the business. Support the show

Om Podcasten

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.