253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner

Send us a text Ryan Klausner: The Difference Between What Customers Say And What Customers Do Ryan returns to talk about understanding customer feedback in the context of (and often the contrast to!) how customers actually behave! Support the show

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.