265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun

Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason YunHave you ever felt like a solitary island in the vast ocean of your professional life? This sensation is all too familiar for support professionals, like me, Charlotte Ward, and my esteemed guest Jason Yun.Jason has been in the support leadership space for a decade+. Focusing on hypergrowth early stage startups such as Lyft and Instacart, he has been figuring out how to build consumer trust in a diverse array of industries - on-demand services, self-driving cars, telemedicine, and more. He's currently a CX consultant for healthtech companies looking to bridge the gap in healthcare. Together, Jason and I tackle the imperative yet often overlooked art of networking within our niche. It's not merely a tool for job seekers or the entrepreneurial spirited; it's the lifeblood of personal and community advancement. Throughout our conversation, we debunk the notion that networking is equivalent to self-promotion, and instead, we celebrate it as a celebration of camaraderie and mutual support.This episode unfolds the subtleties of fostering long-lasting professional connections, and I share an intimate narrative that sheds light on the far-reaching impact of maintaining your network through warm introductions. We offer insights on how to keep your contacts apprised of your evolving career journey, ensuring they remain relevant and beneficial. The dialogue further delves into the strategies for broadening your professional circle, starting with those you trust on platforms like LinkedIn. By the end of our chat, you'll be equipped with the inspiration and tactics to not just grow your network, but to nourish it with authenticity, reciprocity, and a forward-thinking mindset.I'd love your thoughts on this episode! Comment below, and like/love/share/support if you found this inspiring, thought-provoking, or useful! Support the Show.

Om Podcasten

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.