55: Panel: How customer-centric are you?

Send us a text Specials: Panel 5 Seven leaders join me on this large, diverse panel, talking about what being customer-centric means to them, their teams and their organisations. We cover the good, and the bad, and finish with some great advice from all. Support the show

Om Podcasten

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.