From The Archives: 11: Awkward Conversations with Hilary Dudek

Send us a text What if handling awkward workplace conversations could be less daunting and more compassionate? Join us as we sit down with Hilary Dudek from Gluco, who shares her expert strategies for navigating these challenging discussions with grace and empathy. With five years of tech support experience under her belt, Hilary emphasizes the importance of putting yourself in the other person's shoes and maintaining a balance between professionalism and warmth. She explains how intentional ...

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.