CVM Trends 2025 in Telecom
Unpacking CVM Trends 2025:Telecom Edition reportListen to Egidijus Pilypas from Exacaster and CVM experts Marek Wiktor Grabowski from Orange Polska, Silvia Gomez Dominguez, Customer Engagement Expert, and Thierry Awetimbi from Vodacom Congo as they discuss how key trends will drive CVM in 2025.Key Takeaways00:00:00 – Introduction to CVM trends report event00:02:10 – CVM reporting structures and challenges00:03:56 – Infrequent KPI tracking raises concerns00:05:31 – Importance of C-level CVM reporting00:08:13 – Innovation and visibility in CVM teams00:12:32 – CVM teams’ focus on operational tasks00:14:37 – Limited time for strategic CVM initiatives00:27:08 – Single customer view still challenging00:43:35 – Omnichannel experience lacking in CVM00:57:29 – Generative AI for enhanced customer service01:03:57 – Digital transformation impact on CVM work01:16:42 – Convergence boosts retention and ARPU gainsGet Your Copy of CVM Trends 2025 ReportNo more worries about planning for 2025 and wondering if we're doing enough to boost customer value. Read the report to find the insights you need! Get your free copy of CVM Trends 2025: Telecom Edition report at www.exacaster.com/cvm-trends-2025/