Amy Bennet Roach - Blue Ocean Contact Centers - The Future For Flexible CX

Amy Bennet Roach is the VP Sales and Marketing at Blue Ocean Contact Centers. She is based in Halifax, Nova Scotia, Canada. Amy talked to Peter Ryan about her views on the future for CX at present and in particular how smaller and medium-sized players can offer more agilty and flexibility when working with clients. Is smaller and more focused better? Amy also talks about her own experience as a podcaster (Deep CX) and the insight that she has gained by talking to many people across this industry. https://www.instagram.com/deepcx_podcast/ https://www.linkedin.com/in/amy-bennet-roach-4bb5ba48/ https://blueocean.ca/

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.