Ben Jones - Sigma Connected Group - Key Lessons From CXO 2022

Ben Jones is the Group CCO at Sigma Connected Group. He is based in Birmingham in the UK. Ben attended the CX Outsourcers event in Las Vegas last week and in this interview he talks about some of the key takeaways from the conference with Peter Ryan. https://www.linkedin.com/in/ben-jones-1667641b/ https://www.sigmaconnected.com/

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.