CCW Berlin 2025 Feedback - with Raya CX and CXHero

Peter Ryan recently attended the CCW Berlin show in Germany. He talked to a lot of people at the show and recorded a conversation with a couple of the CCW stars for their views on BPO in 2025 and what to look out for based on the show in Berlin... This episode featured Peter talking to:   Sherif Kamel Poland GM @ Raya CX --- Rachel Poku Founder, CXHero   https://www.ccw.eu/en/ https://www.linkedin.com/in/peter-ryan-montreal/   https://www.linkedin.com/in/sherifmk/ https://rayacx.com/get-in-touch/   https://www.linkedin.com/in/rachelpoku/ https://cxhero.co/      

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.