Chandni Bhatt - Beauty Pie - Focusing On High Value Subscriptions And CX

Chandni Bhatt is the Senior UK Manager for Member Happiness at Beauty Pie. She is based close to London in the UK. Beauty Pie is a member and subscription-based service offering cosmetics and beauty products to customers in the UK and US. In this discussion with Peter Ryan, Chandni talks about how D2C customer realtionships work and how to deliver great service within a member-based organisation. https://www.linkedin.com/in/chandnib157/ http://www.beautypie.com/      

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.