Chris Gillen - A Closer Look - Travel CX Over The Holidays And Into 2023

Chris Gillen is the CEO of A Closer Look. He is based near to Atlanta, GA. A Closer Look is focused on CX market research and explores most of the major industry verticals. In this discussion with Peter Ryan he talks about research A Closer Look has carried out on the travel industry - focusing on the forthcoming holiday season and trends to watch for in 2023. https://www.linkedin.com/in/chrisgillen/ https://a-closer-look.com/

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.