Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?

Claas van Delden  is the Chief Growth Officer at yoummday. He is based in Munich, Germany. Yoummday is a proprietary technology platform for managing remote workforces - what we have summarized on this podcast in the past as 'Gig CX'. Yoummday has a diverse global talent pool of 15,000+ sales and customer care freelancers available. Mark Hillary called Claas to talk about the issues around providing support to customers in multiple languages and whether the platform-based appproach is replacing the more traditional multilingual hubs used by BPO companies... Claas talks about this specific question and outlines how Gig CX really works in this interview. https://www.linkedin.com/in/claas-van-delden-b7b3b2/ https://www.yoummday.com/en CX Report 2025: https://business.yoummday.com/en/yoummday-cx-report-2025

Om Podcasten

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.