GigCX Discussion Featuring McKinsey, LiveXchange, and NewAge Products

GigCX Discussion In this episode of CX Files we talk to a leading management consultant, a provider of a GigCX platform, and a user of GigCX to ask what is GigCX and why is it taking off in 2021? http://j.mp/gigcx GUESTS ON THIS EPISODE: Vinay Gupta, Senior Expert, McKinsey & Company https://www.mckinsey.com/ https://www.linkedin.com/in/vinay-gupta-b3028a16/ Terry Rybolt, Chief Revenue Officer, LiveXchange https://livexchange.com/ https://www.linkedin.com/in/terry-rybolt-808361/ Mahesh Raghuram, Director of Customer Service, NewAge Products https://newageproducts.com/ca/ https://www.linkedin.com/in/mahesh-raghuram-8600a726/

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.