Gill Marchbank - ResQ - Building World Class Culture In EX & CX

Gill Marchbank is CEO and co-founder of ResQ, based in Hull, UK. ResQ is a customer service specialist that was recently named a 3-star company by the Best Companies organisation. This is an accreditation focused on employee feedback and 3-stars means world-class - the only BPO with this accreditation in the UK. In this episode Gill talks about building and maintaining a great employee culture and how that translates into great CX. https://resqcs.co.uk/ https://www.linkedin.com/in/gill-marchbank/ https://www.linkedin.com/company/resq-contact-services-limited/videos/native/urn:li:ugcPost:6857209199257096192/ https://cert.b.co.uk/

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.