Indu Badlani - Project Space and StaffingExpert - Career Development in CX

Indu Badlani is the CEO at business process management experts Project Space and co-founder of StaffingExpert - a recruitment company focused on BPO and contact centers. She is based in Manila, Philippines. Indu talked to Peter Ryan about how BPO and CX recruitment is changing, how CX careers are developing, and how the industry looks post-pandemic. What are the most common staffing challenges in the present environment? https://www.linkedin.com/in/indu-badlani-b8408025/ http://www.project-space.co/ https://www.staffingexpert.com/  

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.