Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman

It's International Women's Day this week so Peter talked to two inspirational female CX leaders... and name-checked many others that we have also featured on the CX Files! Alexandra Fus, Operations Manager at Valoris in Bucharest, Romania and Kathia Yacaman, EVP at Grupo Karim’s in Honduras talk about what has changed for women in CX - and what could still be improved!  https://www.linkedin.com/in/alexandra-fus-08b79417/ https://www.valoris.ro/ https://www.linkedin.com/in/kathia-yacaman-45216428/ www.grupokarims.com www.altiasmartcity.com

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.