Randy Arellano : Auxillium : Can Smaller Companies Also Outsource Their CX?
Randy Arellano has a long history in CX - he has worked at several of the major CX suppliers. In 2018 he joined Auxillium with the mission of making high quality CX available to smaller companies and start ups. His mission was to take the standards and processes used by the big players and to apply this to smaller projects. In this episode, Randy describes how he managed to achieve this goal and how a CX supplier can serve a client even when they are only working with a few agents. Randy is based in Denver, Colorado. https://www.linkedin.com/in/randyarellano/ https://auxilliumusa.com/about-us/