Robèrt van Diem - 5CA - The Real Opportunities For WFH In 2021

Robèrt van Diem is the Senior VP of Operations at 5CA, He is based in the Netherlands. Robèrt has a long history leading operations at companies including Xerox and Conduent before his present role at 5CA. 5CA is an almost exclusively work from home company so in this episode we explore how remote-first really works for 5CA. https://www.5ca.com/ https://www.linkedin.com/in/rob%C3%A8rt-van-diem/  

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.