Simon Kriss - CX and BPO In Australia

Call that a CX strategy? No mate, this is a CX strategy...! Anyone who follows Peter knows that he loves 80s pop culture so we can't avoid a reference to Paul Hogan here because this week CX Files is going down under. Peter talked to Simon Kriss - a CX veteran based in Melbourne - about what's happening in BPO and CX in Australia. https://www.linkedin.com/in/simonkriss/ https://www.auscontact.com.au/member-services/membership-categories-and-fees  

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.