Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?

Stephanie Todd is based in Minneapolis, Minnesota. She is the founder and CEO of advisory firm Soul CX and has a history managing travel and airline customer service processes. After his own travel nightmares over the holiday season, Peter Ryan called Stephanie to ask about the problems airlines are facing at present. How do they recover from the pandemic disruption and rebuild customer loyalty - right now the news is filled with one travel meltdown after another... how can CX help airlines out of this? Did Peter ever get his luggage back? https://www.linkedin.com/in/stephaniemtodd/ https://soulcx.com/  

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.