"data knows more than we do! - W / William Connors (Wingstop)

In this episode of the CX Insider Podcast, we sit down with William Connors, Head of IT at Wingstop, to dive into the fast-growing world of fast food, technology, and customer experience. From his incredible career journey spanning Canada, Japan, the Caribbean, and the UK, to the role of AI, mobile ordering, and open banking in fast food, William shares exclusive insights into how Wingstop is revolutionising the industry. Content: 00:00 - Introduction 00:55– A Fast Food Career 07:54– Emerging Technology 14:20– Employee Experience 22:06– Global Expansion 26:50– Community First 37:06 – Business Growth 40:49 – Loyalty Schemes 46:34 – The Future 51:54 – Quick Fire Questions

Om Podcasten

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.