Episode 18: NLP at Crisis Text Line with Ankit Gupta
Ankit Gupta is a data scientist at Crisis Text Line, a New York-based not-for-profit tech startup providing 24/7 free text-based crisis support to individuals. At Crisis Text Line, Ankit developed an AI-driven triage system that detects signals of suicidality within the first few messages sent by texters. Using the triage system, the counselors can serve 93% of at-risk texters in under five minutes.