The Business of Fun: Gary Lustig

Today's episode is brought to you by Booking Protect: the global leaders in refund protection.  Visit www.bookingprotect.com and find out how you can give your customers a better more personalized buying experience and create a new stream of revenue for your organization.  My guest today is Gary Lustig from Lusticks.  We talked about customer service and the role of customer service in driving revenue, creating customer loyalty, and a lot more.  Gary shares his customer service epiphany. He shares what poor service shows us. We talk about turning your ticket system into a profit center.  Great conversation.  Find Gary at www.lusticks.com   

Om Podcasten

When you work in entertainment, you are in the business of fun. This podcast will focus on the challenges and opportunities associated with helping your customers create memories and special moments. We will talk about sports, theatre, performing arts, and other forms of entertainment, highlighting the best ideas in marketing live experiences, creating long-term customers, and growing revenues.