From Claims Payers to Solution Providers: What Does a Customer Want From Their Insurer?

In this episode of Deciphered, Adam Davis, Associate Partner at Bain & Company, is joined by Henrik Naujoks, Partner, Bain & Company, Prashant Agarwal, Head of Digital, Customer & Ecosystem Marketing, AIA, and Ben Luckett, Chief Innovation Officer, Aviva, to discuss what customers want from their insurer. What's the most exciting area of insurance to build on right now, and will a significant share of customers use services beyond coverage for insurance providers in the next 10+ years?

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Deciphered is a fintech podcast brought to you by Bain & Company. Each episode brings insight and analysis on specific industry topics, dissected with data with help from fantastic guests. We're deciphering the financial services world in a way that is digestible, to help add context to your day to day industry conversations.