Decoding AQ with Ross Thornley Feat. Erich Kurschat - Insights from 16 years at the world's largest contract food service company in the world.
Erich is a HR advocate, DiSC nerd, and connection coach who helps organizations build and grow teams that value productive communication with diverse personality styles. He also spent 16 years at Compass Group plc which is the largest contract foodservice company in the world employing over 500,000 people.Ross and Erich talk about the stories behind his beliefs, psychology, philosophy, HR, and working at Compass Group plc. The pair also discuss the business of people, growth, meaningful and fulfilling work, productivity, being heard, adaptability, leadership, introverts, networking, looking for a job, being of service and developing. Timestamps01:18 Erich's origins and getting his degree in psychology and philosophy04:32 Experiences at Compass Group plc and HR09:16 Erich's belief that workplace communication can be productive, collaborative, and respectful12:31 Tips on effective communication in a remote world20:06 Erich's belief that each one of us is capable of leading with greater influence24:18 A story where introverts have underestimated their ability to network professionally30:47 Job seekers benefit from regaining confidence and control in their search36:08 Being your own cheerleader or critic39:21 The power of intentional service to others45:37 The last time Erich did something for the first time50:05 Tips to deal with change that's ever acceleratingConnect with ErichLinkedInHarmony InsightsHRHotseatConnect with Ross:WebsiteLinkedInMoonshot Innovation