Get to know the Decision Matrix from the Delta CX book (you do not have to have read the book). How can we use it to make better decisions about projects and who does those projects? How can we use it to warn cross-functional teammates or stakeholders when we’re making a poor decision?
Om Podcasten
Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change!
Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. https://youtube.com/c/DeltaCX
Warning: Some episodes have swear words.