Ep 014: Empathy

One of our fave guests is back! Dr. Seth Finkle (psychologist) discusses empathy, which he also discussed in my Delta CX book. Empathy sure has become a buzzword, but what is it really? Do we need it? How do we create it? Can exercises create it? What can we do when co-workers don’t seem to have it? What if we don’t have it? So many questions. We ran over time, and still didn’t cover some of my notes! I’m sure he’ll be back.

Om Podcasten

Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change! Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. https://youtube.com/c/DeltaCX Warning: Some episodes have swear words.