Ep 029: Two New Delta CX Models: “Empathy-Knowledge-Action” and “Behavior Triggers”
Learn about two new Delta CX models (so new that one of them is not in my 2019 book, “Delta CX”). “Empathy-Knowledge-Action” and “Behavior Triggers.” You can put these to use pretty much immediately at your current or next job.
Om Podcasten
Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change!
Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. https://youtube.com/c/DeltaCX
Warning: Some episodes have swear words.