Ep 062: Empath(et)ic Design Pros and Cons

Join special guest David Snodgrass as we unwrap and discuss "empathic" or "empathetic" design. What is empathy? What is empathetic design? Should we do this or not? Why? Also a few thoughts in here on design thinking and how important good research is. Empathy or not, check your biases! (Apologies for my technical difficulties. They turned out to be my USB hub randomly dying, therefore killing my camera and mic.)   Watch on YouTube: https://youtu.be/ZhkfwqqRVmI

Om Podcasten

Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change! Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. https://youtube.com/c/DeltaCX Warning: Some episodes have swear words.